Privacy Policy

At Aussie Buy Direct, we respect and protect your privacy. Your trust is essential to us, and we’re committed to handling your personal information responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, and protect the information you provide us when you interact with our store.
What Information We Collect
To offer you a seamless shopping experience, we may need certain personal information. This is limited to what’s necessary to fulfill your orders and enhance your experience with us. Types of information we collect include:
  • Personal Identification Information: Such as your name, email address, phone number, and delivery or billing addresses.
  • Payment Details: Credit or debit card details for payment processing. Rest assured, we don’t store these details; they are handled securely by our payment processors.
  • Order Information: Details related to your purchase, including order history, items bought, and delivery information.
  • Preferences and Interests: Browsing data, wishlists, or saved items that help us understand your preferences and show you relevant products.
  • Device and Location Data: Information about your device (such as IP address, browser type) and location may be collected to improve security and personalize your experience.
If you decide not to provide certain information, we may not be able to deliver specific services, such as processing an order or providing customer support.
How We Use Your Information
We collect your information to provide better service, improve our offerings, and tailor our communications to suit your needs. Specifically, we use your data to:
  • Process and Deliver Your Orders: To fulfill transactions, create invoices, and provide order confirmations.
  • Provide Customer Support: For inquiries, complaints, or assistance regarding our products or services.
  • Send Marketing Communications: With your consent, we may send you emails, SMS, or notifications about new products, promotions, events, and offers tailored to your interests.
  • Enhance User Experience: Analyze your preferences and behavior to make our website more user-friendly and improve the product selection.
  • Prevent Fraud and Maintain Security: Detect suspicious activity, prevent fraud, and comply with legal obligations to protect both you and our business.
We limit the use of your data to what is necessary to provide you with high-quality service and products, and you may opt out of certain uses at any time.
Who We Share Your Information With
Aussie Buy Direct is committed to keeping your data confidential. We will never sell your personal information to third parties. However, in order to provide you with the best possible service, we may share your data with trusted partners, including:
  • Payment Processors: To handle secure payments (e.g., credit card transactions, Afterpay).
  • Logistics Partners: Warehouses, packaging centers, and delivery services to ensure your orders reach you efficiently and safely.
  • Marketing Partners: To help us create personalized ads or offers that are more relevant to you.
  • Analytics Providers: Trusted partners who help us analyze how you interact with our website so we can improve your experience.
  • Fraud Prevention and Law Enforcement: When required to detect or prevent fraud, protect our business, or comply with legal obligations.
These partners are carefully selected and must comply with strict privacy standards to protect your data. Your information is only shared with third parties as necessary and solely for the purposes outlined above.
How We Collect Your Information
We collect information about you directly, automatically, and from third-party sources to provide a seamless shopping experience:
  • Directly from You: When you create an account, place an order, sign up for our newsletter, or contact customer support.
  • Automatically Through Cookies: Cookies and similar technologies help us remember your preferences, analyze web traffic, and keep items in your cart. You can manage cookie settings through your browser, though this may impact certain website functionalities.
  • From Social Media and Advertising Partners: If you click on our ads, interact with us on social media, or use links on third-party websites, some information may be shared with us to better understand your preferences.
Cookies and similar technologies allow us to personalize your experience and provide better service. You can control these settings, but note that disabling cookies may affect your experience on our website.
Advertising and Marketing Messages
With your consent, Aussie Buy Direct may send you emails, SMS, or notifications about promotions, events, and products that match your interests. You are in control of these messages, and you can opt-out at any time by:
  • Adjusting your account settings on our website
  • Clicking the "unsubscribe" link in any email
  • Contacting our customer support team
Additionally, we may show you targeted advertisements on other websites or social media channels. This may be based on your interaction with our site or products you've shown interest in. We do this by partnering with advertising networks that use cookies and similar technologies to display relevant ads. You can manage your preferences on social media platforms or through your device’s privacy settings.
Your Rights and Choices
We respect your rights to access and control your personal information. You have the right to:
  • Request Access: Obtain a copy of the personal data we hold about you.
  • Request Correction: Ask us to update or correct any inaccuracies.
  • Request Deletion: Ask us to delete your data, except where we are required to retain it by law.
  • Opt-Out of Marketing: Unsubscribe from our marketing messages at any time.
  • Restrict Processing: Limit how we use your information in certain situations.
To exercise any of these rights, simply contact our Customer Service team. We’re here to help and are committed to respecting your privacy choices.
Filing a Complaint
If you believe we’ve breached your privacy or if you have any questions, comments, or concerns, please reach out to us at [Customer Service Email]. We are committed to resolving your concerns promptly.
For additional guidance, you may also contact the Office of the Australian Information Commissioner (OAIC). They can be reached at www.oaic.gov.au or 1300 363 992 if you believe your concerns have not been addressed.
Changes to Our Privacy Policy
This Privacy Policy may be updated to reflect changes in our practices or to comply with legal requirements. Updates will be posted on our website, and if there are significant changes, we will notify you via email if you’ve provided us with your contact information.
By continuing to use our website, you agree to the terms of this updated policy. If you do not agree, please discontinue use of our services.
Thank you for trusting Aussie Buy Direct with your personal information. We are dedicated to providing a safe, secure, and enjoyable shopping experience.